ISO 20000 Standard applies to organizations of any size and industry. It is a global standard that specifically outlines requirements for an Information Technology Service Management System(ITSMS). The standard was designed and developed to reflect the industry’s best practices for the management processes. Complying with the ISO20000 framework to manage the ITSM will help deliver effective IT services. The Standard comprises two parts namely-
1. IT Service Management (ISO 20000-1) is a standard for IT Service Management. It draws out requirements for delivering quality managed IT services to clients which should be on par with acceptable standards.
2. Code of practice for service management (ISO 20000-2) – is a standard of best practice for IT Service Management. It defines the framework for the management process that helps improve the quality of IT services.
Complying with the ISOO20000 Standards will ensure the organization’s ITSM processes are aligned with both the requirement of business and also international best practices.